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Frequently Asked Questions.
Our Sleep Specialists are on call and ready to help. Take a look at our FAQ's, email or call us with questions or concerns, or, since this goes both ways, send over some feedback. We've got you covered.
  • What materials are used in my Helix Mattress?
    Each Helix Mattress is made specifically for you and designed with 3 different components all wrapped in a cover that is custom designed for breathability, comfort, and to give your mattress a sleek aesthetic. The components are Helix Dynamic Foam, Pocketed Microcoils, and High-Grade Polyfoam.

    Helix Dynamic Foam is not memory foam and not latex, but something right in the middle. It's a supremely contouring, reactively comfortable, and uniquely cooling proprietary premium foam.

    Pocketed Microcoils are miniature coils that allow for effective weight distribution, pressure relief, and spring.

    And finally, High-Grade Polyfoam has a wide range of densities, and allows for durability in the base layers and varying firmness in the comfort layers.
  • What are the different mattress sizes and dimensions?
    The mattress sizes we offer and their corresponding dimensions are below. Please note that, due to the handmade nature of our product, mattress dimensions can vary by up to 1” on any given side.

    King: 76" x 80"
    California King: 72" x 84"
    Queen: 60" x 80"
    Full: 54" x 75"
    Twin XL: 39" x 80"
    Twin: 39" x 75"

    All of our mattresses are 10” high.
  • What will my Helix Mattress feel like?
    Each Helix Mattress is designed to provide the feel you desire--whether firm, plush or somewhere in-between--while also ensuring your body has the optimal level of support it needs to keep your spine in alignment.
  • Should I ever flip my Helix Mattress over?
    We do not recommend flipping the mattress, as your personalized construction is built on top of a supportive base layer. The blue fabric should always be the bottom part of the mattress, with the white fabric being the top. The order of the layers in your Helix Mattress is critical to maintaining the integrity of your individual design.
  • Will my Helix Mattress get body impressions or sag over time?
    We chose top quality materials in all of our designs for just this reason. Proprietary Helix Dynamic Foam, steel-forged Pocketed Microcoils and High-Grade Polyfoam work together to provide a resilient, durable product that is built to last, preventing permanent sags or impressions from developing for a very long time.
  • Should I ever rotate my Helix Mattress?
    Because our mattress is built to last, you do not need to rotate the mattress. However, you are welcome to if you’d like! For those with a Dual Comfort mattress, just keep in mind that rotating the mattress will swap the side of the bed that you and your partner sleep on.
  • I’m allergic to latex. Is that a problem?
    Nope! You're in luck. We don't use Latex in any of our products.
  • Do you make custom sizes?
    At this time we are unable to accommodate special requests for custom sizes.
  • Does my Helix Mattress have a weight limit?
    The Helix mattress can support up to 500lbs of combined weight, and up to 350lbs for individual sleepers. This weight limit is established by successful testing conducted by our team.
  • Does my Helix Mattress have an odor, or an off-gassing period?
    We use high-grade materials that have little to no odor or chemical off-gassing. Our Helix Dynamic Foam and our High-Grade Polyurethane Foam is certified by the CertiPUR-US® program. It does not contain any harmful chemicals, heavy metals, or high impact of air quality. There is no need to air out your mattress overnight. Any faint odors or smells will dissipate within a few hours.
  • What is Helix Dynamic Foam?
    Helix Dynamic Foam isn’t memory foam (too hot) and isn’t latex (the whole allergy thing) but in that sweet spot right in the middle. With the best of both materials, and none of the downsides, Helix Dynamic Foam is a supremely contouring, reactively comfortable, and uniquely cooling proprietary premium foam.
  • What’s the difference between a Dual Comfort and Blended Helix Mattress for couples?
    We believe that each mattress should be made to give the best night’s sleep to both people. For couples that are similar in sleeping needs or prefer a consistent feel across the whole mattress, we suggest a Blended Helix Mattress, in which we take the combination of both of your individual results to create a happy medium across the whole mattress. For couples with very different needs, we suggest a Dual Comfort Helix Mattress, in which we take each of your results and individually personalize each side, splitting the mattress down the middle.
  • We chose Dual Comfort, but the Sleep Quiz told us we should get a Blended Helix Mattress. Why?
    Sometimes couples think they need different types of beds, but our sleep algorithm actually suggests you both are similar enough to warrant a consistent feel. This happens for a lot of reasons such as your relative body sizes, sleeping preferences, mattress preferences, or the interaction of multiple quiz answers. Because our Dual Comfort beds cost an additional $195 (250 CAD), we always want to inform customers when we suggest a Blended option so as not to charge them the additional fee.
  • Does the Helix Mattress require a foundation?
    Although a foundation isn’t required, a support system for your mattress is highly recommended. The best option is to use the Helix Foundation to provide the proper support and avoid sagging. If you prefer to use a different support system, we recommend using a bunkie board with a box spring or any support system with firm, flat and thick slats. No matter which support system you choose, the slats should be no wider than 5 inches apart as that could cause sagging and could potentially void your warranty.
  • What’s the return policy?
    We offer a 100 Night Sleep Trial. If for any reason you do not love your Helix Mattress you can return it within your first 100 nights.
  • How does the personalization work?
    We’ve worked alongside some of the world’s leading researchers on sleep ergonomics and biomechanics to develop our cutting-edge personalization technology. We use your Sleep Quiz answers to determine your biological needs in terms of support, pressure relief, and temperature. We then combine that data with your preferences and then run that model through our set of proprietary algorithms to produce the optimal mattress design for you.
  • Is there an adjustment, or break-in, period?
    You will likely experience an adjustment or break-in period with our mattress. This is because most people are not sleeping on a mattress that has been suited for their sleeping needs and preferences, and your body will need time to align to a new sleep system. Also, just like a new pair of shoes, the materials in the mattress need to be physically broken in, so it might feel more stiff than you’d expect in the first few weeks of ownership. We recommend that you give your new Helix Mattress up to 30 days to experience the full effect.
  • How can I buy a mattress without trying it?
    We’re changing the mattress shopping experience for the better. Allow us to take your sleeping needs & preferences into account, and we’ll build a mattress design that will suit you best. Then, we'll conveniently ship your personalized mattress directly to your door. We’ve been the customer, so we understand that buying a mattress isn’t easy. That’s why we offer our 100 Night Sleep Trial to ensure that you really get to sleep on it before you commit. We want you to absolutely love your Helix Mattress. If for any reason you don’t, returns are simple and hassle-free!
  • Do I need to pay sales tax?
    Sales tax is applied to orders being shipped to New York, New Jersey, Pennsylvania, Washington, and California. Additionally, Canadian orders will incur a customs tax that is applied during checkout. Individual postal code rates may apply.
  • What if I couldn't apply my discount or referral code to my purchase?
    Discount or referral codes can be applied retroactively so long as you bring this to our attention within 48 hours after placing your order. Simply send an email to help@helixsleep.com that includes your Order Confirmation number and the discount/referral code you'd like to use. Please note that no discount code can be applied to orders paid for via Klarna financing. No more than one discount or referral code can be applied at a time.
  • Do you offer financing options?
    We’ve partnered with Klarna to offer customers flexibility in their payment choices. To take advantage of financing options, select "Pay With Klarna" at checkout, follow the prompts, and enter some basic information for an instant loan decision. Klarna loans vary depending on eligibility, with as low as 0% APR interest. Please keep in mind that you cannot apply discount codes or promotions to your order if you choose to pay with a financing plan. Please also note that Klarna loans are not currently available for residents of West Virginia and New Hampshire. We are available to discuss further if you have any questions!
  • How do you keep your prices affordable?
    Our approach is to make your mattress buying experience simple, convenient and affordable. We've optimized our designs to give you a great night’s sleep. In the process, we've left out all of the unnecessary whatsits, doodads, whatchamacallits, and thingamajigs that do nothing but increase prices. In addition, we ship directly from the factory to your doorstep, cutting out the middlemen and the inefficiency. We’re passing those savings along to you.
  • Can I make my purchase through PayPal?
    Yes! It’s super simple. Start by clicking on "Checkout with PayPal" on the cart or checkout page when you’re ready to complete your purchase. This will allow you to input or verify your payment information using PayPal. After you’ve completed these steps you’ll be able to review and complete your order.
  • Can I use financing and promo codes on all orders?
    Financing and promo codes can only be used on orders containing mattresses. Keep in mind that if you pay by financing, you won't be able to use a promo code for that order!
  • What is the Helix Foundation?
    The Helix Foundation is the perfect match for your Helix Mattress. It provides extra height to your bed, and most importantly, the right kind of support for your mattress. It has slats 5 inches apart to provide the best support and airflow. It fits in any traditional bed frame or on the floor, and should be used as a box spring replacement.
  • What’s in my foundation?
    Your Helix Foundation consists of high grade pine wood surrounded by a woven exterior made up of the same blue fabric on your Helix Mattress. Completely made in the USA.
  • Is the Helix Foundation a box spring?
    In short, yes. The Helix Foundation is very similar to a box spring and has the same dimensions. However, the Helix Foundation has been built to give much better support for a foam mattress than you would get from a traditional box spring.
  • What are the dimensions of the foundation?
    Twin: (37.5” x 74” x 7.5”)
    Twin XL: (37.5” x 79” x 7.5”)
    Full: (52.5” x 74” x 7.5”)
    Queen: (59.5” x 79” x 7.5”)
    King: (75.5” x 79” x 7.5”)
    Ca King: (71.5” x 83” x 7.5”)
  • Can I buy the foundation without buying a Helix Mattress?
    Of course! We recommend using the Helix Mattress and the Helix Foundation together for the best sleep experience, however the Helix Foundation will work with any mattress.
  • Where does my foundation go?
    The foundation will fit on any standardized bed frame or platform, even the floor!
  • What’s the return policy?
    Same as our Helix Mattress! We offer a 100 Night Sleep Trial, if for any reason you do not love your foundation you can return it within your first 100 nights of sleep.
  • What is the warranty?
    Every Helix Foundation comes with a warranty of 5 years.
  • Where is the Helix Foundation made?
    The Helix Foundation is 100% made in America.
  • Where does the Helix Foundation ship?
    At the moment, Helix Foundations ship only in the United States. We hope to support Canadian shipping soon. Stay tuned!
  • How much weight does the Helix Foundation support?
    The Helix Foundation has been tested to support up to 600 lbs with no signs of wear, though there is no official weight limit.
  • Will my Helix Foundation ship with my Helix Mattress?
    Our Foundation and Mattress are produced and shipped from different facilities. Your Helix Foundation will ship separately from Oklahoma City.
  • Why are the foundations an inch shorter than the mattresses?
    We designed our foundation to fit within all standardized bed frames. Mattresses typically extend less than ½ inch over all sides a foundation, this is done purposely to properly fit in the bed frame and support your mattress. Don’t worry, this slight difference in size will not affect the support of your mattress.
  • What is the Helix Foundation made of?
    Your Helix Foundation consists of premium grade SPF (spruce, pine, and fir) wood surrounded by a woven exterior made up of the same blue fabric on your Helix Mattress. Completely made in the USA.
  • How do I assemble the Helix Foundation and how long will it take?
    The assembly of the Helix Foundation is simple and can be completed in 4 quick steps. Just like our Sleep Quiz it should take you 2-3 minutes to assemble, no tools required!

    To begin, make sure you have all the required parts:

    -4 Side Support Rails (2 short, 2 long)
    -4 Peg Pieces
    -Support Slat Packs (2 Pieces for all sizes)
    -Middle Support Beam (Full, Queen // 2 pieces for King, CA King), Twin & Twin XL you won’t need this piece!

    Unbox: Remove all of the materials from the box and arrange the two Long Side Rails parallel to each other with the hinges facing inward and stickers to indicate which way is right side up. Do the same for the Short Side Rails.

    Fasten: Slide the interlocking hinges together and secure with Pegs.

    Align: Align the Middle Support Beam(s) and slide it down firmly into the grooves at each end. If you have a Twin or Twin XL you can skip this step.

    Unroll: Line up the support slat packs at the head and the end of the bed and unroll them over the foundation until they meet in the middle. They will remain securely in place with the weight of your mattress.
  • How is my Helix Mattress shipped?
    Your Helix Mattress is gently compressed, rolled, and put in a box that’s about the size of a bag of golf clubs for easy shipping! Packaging dimensions are 16” x 16” x 48”, and we ship via UPS Ground direct from the manufacturing plant to your door.
  • What are the shipping costs?
    We provide free shipping to all US orders! All Canadian orders will incur a shipping fee of C$150, as well as a Customs Tax. These additional fees are applied during checkout.
  • How long will it take for my order to arrive?
    Every mattress is personalized and made-to-order. From the time you place your order, it takes between 6-10 business days for your Helix Mattress to arrive to your home. Please note that business days do not include weekends or public holidays.
  • How much does my Helix Mattress weigh?
    Based on the construction of each mattress, the weight can vary within the following ranges: King (90-100 lbs), CA King (90-100 lbs), Queen (80-90 lbs), Full (70-80 lbs), Twin XL (40-50 lbs), Twin (40-50 lbs).
  • Where is my Helix Mattress manufactured?
    Your Helix Mattress is made in the USA! We produce and ship directly out of our manufacturing facilities across the US.
  • Where do you ship?
    We ship to all 50 states within the United States as well as to all regions of Canada.
  • Can I change my shipping address?
    If you need to change your shipping address, email help@helixsleep.com or call (888) 330-0781 as soon as possible. Once a package has been shipped, you should use the premium UPS My Choice services to update your shipping information and/or redirect a package to a new address.
  • Do I need to be home to receive the package?
    All of our packages are sent via UPS Ground without the need for signature confirmation. However, your UPS driver reserves the right to hold the package until a signature is obtained in the event they are not confident that they can release your package safely.
  • Can I request a specific delivery date?
    Since our beds are made-to-order, we cannot provide exact shipment details until the package has been shipped. If you have specific delivery needs, we recommend registering for UPS MyChoice (www.ups.com/mychoice), a service that gives you control over your delivery arrival dates. You can reschedule delivery times, set notifications, and even see 4-hour delivery windows. Precise delivery windows down to 2 hours require an upgraded account with UPS MyChoice, an optional upgrade that is set up and paid for by the receiver.
  • How do I check my order status?
    You can check the status of your order by visiting the “My Orders” page on our website. Using your email address and order confirmation number, log in to review your order details. If your order has shipped, the tracking information will be updated accordingly. You will also receive a shipping confirmation email once an order ships. If you have not yet received a tracking number, or if you believe you should have received a confirmation and haven’t yet, email help@helixsleep.com and we’ll look into it for you.
  • Do you ship internationally?
    We currently ship to all of the US and Canada. As we grow, so will our reach. Stay tuned!
  • Can you ship to a PO Box/APO/FPO address?
    At this time, we are unable to provide shipping to any of these types of address per regulations with UPS.
  • Do you deliver on the weekends?
    Unfortunately, UPS does not deliver on weekends. If you have specific delivery needs, we recommend you sign up for UPS MyChoice (www.ups.com/mychoice), a free service that gives you control over your deliveries. You can reschedule delivery times, set notifications, and even see 4-hour delivery windows.
  • How does the 100 Night Sleep Trial work?
    The 100 Night Sleep Trial is our guarantee that comes along with your Helix Mattress purchase. From the day your new mattress arrives, you'll have up to 100 nights to feel the effects of a perfect fit. If, for any reason, you are unhappy with the mattress, you can return it for a full refund within the trial period.
  • Can I exchange my Helix Mattress?
    At this time, we offer exchanges for size changes, but not for design or configuration changes. For instance, if you love your Helix Mattress but ordered the wrong size, or simply want to upgrade to something bigger, contact us at help@helixsleep.com or (888) 330-0781 and a Sleep Specialist will guide you through the process!
  • What happens to returned mattresses?
    We do our best to donate lightly used mattresses to charities and housing facilities. When we’re unable to do so due to relevant laws or the state of the mattress, we enlist our removal partner to recycle the mattress and its materials responsibly.
  • When will I receive my refund?
    Once a refund has been issued, it takes 5-7 business days for the credit to be reflected back onto your original form of payment.
  • What's the return policy and how do I initiate a return?
    The 100 Night Sleep Trial allows you to return your mattress for a full refund if it’s not a fit for you. Be sure to request your return within those 100 nights, and we'll arrange for your mattress to be removed by one of our removal partners. Once removed, we'll issue a full refund. The return timeline can vary dependent on your geography and what local services are available. To initiate a return, email help@helixsleep.com. The subject line of the email should read “Return Request - [Your Order #]”. In the body of the email, include the full name on the order and a description of what’s prompting your return. Within 1-2 business days, our Customer Experience team will respond with next steps to set up a removal date. We never resell or restock returned mattresses. In fact, we do our best to donate returned mattress locally. If we cannot donate it due to relevant laws or the state of the mattress, we'll have a trusted recycling partner remove it from your home.
  • How do returns work with my bundle order?
    Occasionally, we will offer a higher-than-normal discount for orders consisting of a mattress and any other product available on our website. If you make a purchase as a part of one of these bundles discounts, and return all of the items purchased, you'll be refunded the full amount of your purchase. If you order one or more items, and the discount you received is greater than the price of the item(s) returned, no refund will be issued. If the discount received is less than the price of the item(s) being returned, you will be refunded the items' original price less the discount amount.
  • How long can I keep my Helix Mattress in the box?
    We recommend that you do not keep your Helix Mattress in its original packaging for more than 2 weeks after receiving your mattress. Spending too much time in the packaging can affect the resilience of the mattress, preventing it from re-gaining its full shape. It’s important to note that your 100 Night Sleep Trial begins on the day of arrival, so you won’t want to keep it boxed up for too long!
  • Tell me more about how to setup my Helix Mattress.
    Setup instructions are included in your shipping confirmation email, as well as inside the packaging when the mattress arrives. Once it arrives, simply remove the mattress from the box and set it on your foundation while it’s still encased in plastic. Then, remove the mattress from its plastic wrapping, give it 45 minutes to an hour to regain its shape, and you’re done! The blue fabric side should always be located towards the bottom of the mattress, while the white fabric should face upwards. The embroidered Helix logo indicates the foot of the bed.
  • Is the packaging recyclable?
    All of our packaging materials are recyclable—including the box. Simply break it down and recycle it in the appropriate bins. Feeling creative? Show off your skills. We’ve seen customers make our packaging into rocket ships, bedside tables, even pet mansions. Share your creation and inspire others! Tag us in your photos @helixsleep #napcity
  • How safe are the materials in my Helix Mattress?
    The High-Grade Polyurethane Foam and Proprietary Helix Dynamic Foam used in our products are certified to be safe for both you and the environment. Our High-Grade Polyurethane Foams and our Helix Dynamic Foam are certified by the CertiPUR-US® program, which guarantees that they are made without any harmful chemicals including ozone depleters, PBDE flame retardants, mercury, lead, heavy metals, formaldehyde, and have extremely low impact on indoor air quality.
  • What safety tests have you done on my Helix Mattress?
    We’ve ensured that your Helix Mattress meets all of the strict safety regulations set forth by the US Federal Government. According to regulations 16 CFR Part 1633 and 16 CFR Part 1632, all mattresses sold in the US must pass an open flame test to evaluate how fire reacts to the bed and its components. Each of our beds contains a fire retardant barrier to comply with regulations. This material, otherwise known as an FR sock, is a fabric that encases our materials. The FR sock contains silica, which smothers and subdues a potential fire from spreading.
  • What is the warranty?
    Every Helix Sleep mattress comes with a 10 year warranty, protecting the customer from any defects in the materials or workmanship of the product that develop from normal and reasonable use. For additional details on our warranty, visit www.helixsleep.com/warranty. Please let us know if you think you need to claim your warranty.
Life With Helix
  • I love my Helix Mattress! How can I spread the word?
    We’re happy to hear that! Take part in our referral program at www.helixsleep.com/referral. Simply spread the good word about our mattress with friends; they can enjoy a $50 discount on their Helix purchase, and you’ll get a $50 Amazon gift card code for each referral who makes a purchase. Please note that Amazon gift codes are sent exactly 30 days after the referee’s order has been placed. We’d also love for you to spread the word on social media. Make sure to tag @Helixsleep so we can see how your Helix is making a difference in your life!
  • Do I need anything else with my Helix Mattress?
    Add your favorite sheets or blanket for the perfect night's sleep. We always recommend using our Helix Mattress Protector to prevent stains, preserve your mattress over time, and protect against dust if you have allergies.
  • Can I clean my Helix Mattress cover?
    Your Helix Mattress has a cover that can be removed, but we strongly recommend that you do not remove it. You can protect it from rips, tears, and stains by using a mattress protector. Do not machine wash or dry, bleach, or dry clean the cover. You can spot clean as needed with gentle soap and cold water. Make sure to air dry completely before putting on fresh sheets!
  • I have additional questions.
    Call us at (888) 330-0781, live chat us on our website, or email info@helixsleep.com to reach our Customer Experience team. We're available Monday through Friday between 9:00 AM - 8:00 PM EST, and Saturdays & Sundays between 10:00 AM - 6:00 PM EST.
Mattress Protector
  • What is the Helix Mattress Protector?
    The Helix Mattress Protector is the perfect item to keep your mattress as fresh and clean as the first night you slept on it. It is completely waterproof (protecting your Helix Mattress from any accidental spills or stains), breathable and cool (allowing for optimal airflow), completely quiet (toss and turn as you please, no crinkling will keep you up at night) and soft to the touch (not affecting the feel of your Helix Mattress at all). The protector is machine washable and made up of woven polyester, and lined with TPU fabric. The skirting of the protector is made to fit snugly around your Helix Mattress, preventing any shifting throughout your nights sleep.
  • What is the Helix Mattress Protector made of?
    The top layer and skirting is made of polyester, while the waterproof, breathable backing is made from TPU material.
  • Can I wash my Helix Mattress Protector?
    Yes, you can absolutely wash your mattress protector. We recommend washing it with cold water and normal household detergent. Please do not use bleach. Tumble dry on low heat. Do not iron or dry on medium/high heat as that will damage the waterproof layer of the protector.
  • Where is the Mattress Protector made?
    The Helix Mattress Protector is designed by our product engineering team in NYC. The fabric is sourced from and assembled in China via our US based manufacturer, then packaged and shipped from IL.
  • Will the Mattress Protector ship with my Helix Mattress/Foundation?
    The Helix Mattress Protector ships from our manufacturer in Illinois and ships separately from other Helix Products in your order.
  • Will the Mattress Protector make me sleep hotter?
    Absolutely not! We specifically designed the Mattress Protector to not disrupt the awesome airflow features of the Helix Mattress. The Helix Mattress Protector is both breathable and cool, does not trap heat, and provides the optimal airflow paired with your Helix Mattress.
  • What are the dimensions of the Mattress Protector?
    Width and Height
    - King: 76" x 80"
    - California King: 72" x 84"
    - Queen: 60" x 80"
    - Full: 54" x 75"
    - Twin XL: 39" x 80"
    - Twin: 39" x 75"
    All sizes fit up to a 13 inch mattress
  • What is it protecting?
    The Mattress Protector is protecting your Helix Mattress from any accident or unwanted spill, it also helps to keep your mattress as fresh as the day you received it.
  • Can I buy the Mattress Protector without buying a Helix Mattress?
    Of course! We recommend using the your Helix Mattress and the Helix Mattress Protector together for the best sleep experience, however the Helix Mattress Protector will work with any mattress and fit up to 13” deep mattresses
  • Where does my Mattress Protector go?
    The Helix Mattress Protector fits snugly around your mattress and under your fitted sheet.
  • What’s the return policy?
    Due to the intimate nature of this product, once the Mattress Protector is open, it cannot be returned. We will accept returns within 30 days if the Mattress Protector is in its original packaging and unused.
  • What is the warranty?
    Every Helix Mattress Protector comes with a warranty of 1 year.
  • How is this product tested?
    We have some lab tests where we checked for strength of the seams and fabric, made sure that there were no harsh chemicals in the fabric. We have checked the pH of the fabric, and do a water pressure test to ensure that it waterproofs against any normal spill they would encounter.
Bed Frame
  • What is the Helix Frame?
    The Helix Frame is the perfect item to support your Helix Mattress, Foundation and Protector. With simple, tool-free assembly with the convenience of size adjustability and a unique steel tubular design with a high gloss black powder finish for a new, modern look, the Helix Frame embodies simple functional design. The oversized leg glides, deeply recessed for both safety and to obscurity, are super strong and virtually indestructible and provide a 7.25” lift from the floor. Works with almost all bolt-on headboards due to brackets with heavy-duty offset construction for a sturdy connection.
  • What’s the Helix Frame made of?
    Your Helix Frame consists of high quality steel in a unique and functional tubular design, specially crafted to allow for size adjustment, headboard attachment, and super strong support.
  • Where does my Frame go?
    The frame will fit any standardized boxspring or foundation along with any standardized mattress. Your Helix Frame should be put directly on the floor.
  • What’s the return policy?
    Same as our Helix Mattress! We offer a 100 Night Sleep Trial, if for any reason you do not love your frame you can return it within your first 100 nights of sleep.
  • What is the warranty?
    Every Helix Frame comes with a warranty of 5 years.
  • Where is the Helix Frame made?
    The Helix Frame is designed by our product engineering team in NYC. The steel is sourced and assembled in China via our US based manufacturer, then packaged and shipped from IL.
  • Can I attach my headboard to the Helix Frame?
    Yes! The Helix Frame works with almost all bolt-on headboards due to brackets with heavy-duty offset construction for a sturdy connection.
  • What are the dimensions of the frame?
    Once built, the Helix Frame will come in the following sizes:
    - Twin/ Twin XL: 73.13” x 38” x 7.25”
    - Full - 73.13” x 53” x 7.25”
    - Queen - 73.13” x 60” x 7.25”
    - King - 73.13” x 76” x 7.25”
    - Cal King - 73.13” x 72” x 7.25”
  • Can I buy the Frame without buying other Helix products?
    Of course! We recommend using the your Helix Frame with the Helix Mattress, Foundation and Protector for the best sleep experience, however the Helix Frame will work with any mattress.
  • Do I need to use a foundation with my frame?
    Yes, a foundation is needed as the metal bed frame cannot be placed directly under a mattress. The Helix Foundation is the perfect support to go between your frame and mattress.
  • What is the weight limit?
    The Helix Frame has been tested to support up to 600 lbs with no signs of wear, though there is no official weight limit.
  • Will my Helix Frame ship with my Helix Mattress?
    Our Frame and Mattress are produced and shipped from different facilities. Your Helix Frame will ship separately from Illinois.
  • Why are there only 2 sizes?
    The Helix Frame comes in two sizes, but fits all sizes of mattresses. Size 1 is Twin, Twin-XL and Full. Size 2 is Queen, King and CA King. The Helix Frame is fully adjustable on your own to the bed size of your choosing, no tools required.
  • How will my frame be shipped? What will the box look like?
    Your helix frame will be shipped to your doorstep via UPS. The box dimensions are 76” x 7” x 4”. The Twin - Full size weighs 31 lbs and Queen - CA King 37 lbs.
  • How tall will my bed be with all Helix Products?
    The complete Helix Sleep System will stand 24.75” high off the ground with the Helix Mattress, Frame and Foundation.
  • How do I assemble the Helix Frame and how long will it take?
    The Helix Frame is easy to assemble and should take you around 10 minutes to assemble, no tools required!

    To begin, make sure you have all the required parts:
    Steel Side Rail (2) w/ attached Headboard Brackets (2)
    Outer Cross Arm Pieces (6)
    Center Cross Arm Pieces (3)*
    * these are longer than Outer Cross Arm w/ 2 pins on each side
    Extra-Wide Leg Glides (9)

    1. UNBOX: Remove all of the materials from the box and arrange the 2 Steel Side Rails parallel with each other.
    2. SIZE: Determine where you should slot the Outer Cross Arm Pieces over the Center Cross Arm Piece based on the size of your bed.**The slot for the Queen size is furthest from the center, the Cal King slot is next, and the King slot is closest to the center.
    3. ALIGN: Make sure that the threaded holes are on the same side of each of the Cross Arms - this will be important later.
    4. SLIDE: Squeeze the pins on the Center Cross Arm Piece and slide the Outer Cross Arm Pieces over the bar, stopping at the desired size.
    5. CONNECT: Place 1 assembled Cross Arm at the top of the Side Arms (the side with the Headboard Brackets) and 1 at the bottom of the Side Arms, and then place the remaining Cross Arm in the center brackets.
    6. ATTACH: Using the Extra-Wide Leg Glides, screw the Cross Arms into the Side Arms. There should be 3 on each Cross Arm for proper support.
    7. SLEEP: Place your foundation or boxspring onto the frame, followed by your mattress. For the larger sizes the mattress may hang over the edge a little bit - this is how it should be. Now? It’s bedtime.

    Every Helix Frame comes with a step by step guide to setting your frame up. If you misplaced it you can find the full instructions here.
  • What is the Helix Pillow?
    We designed the Helix Pillow with a new age adjustable design for perfect comfort for any sleeping position or body type. This means no more struggling to like a pillow, but rather taking control yourself. When purchasing your Helix Pillow, you’ll find 1 outer comfort shell and 2 support insert layers, allowing for total adjustable sleep.
  • What is the Helix Pillow made of?
    The Helix Pillow is a unique blend of cross-cut Memory Foam and Down Alternative. The outer cover is made of a high-grade polyester.
  • What is the Helix Cool Pillow made of?
    The Helix Cool Outer Comfort Shell is filled with 1lb of Memory foam and Down Alternative on each side and is covered with a mix of Polyester and an Ultra Cool Knit Polyethylene. This material has a higher heat transfer, making it cold to the touch and a lot cooler than typical fabrics. The Helix Cool pillow comes with the same 2 support inserts as the Helix Pillow.
  • What do I do with the extra inserts I don’t use?
    We recommend saving the extra inserts in case your sleeping position or preferences change over time. We’ve also found they make a great seat cushion or even dog bed!
  • Where is the Helix Pillow made?
    The Helix Pillow is 100% Made in America.
  • How is my Helix Pillow Shipped?
    Your Helix Pillow will arrive compressed and roll packed, via UPS in a compact box.
  • How do I set up my Helix Pillow?
    Once your pillow arrives, unwrap and unroll your pillow by simply cutting through the plastic layer (careful not to cut the fabric!) Allow the pillow to expand to full size and air out for about 12-24 hours before use. We suggest fluffing it up a bit to regain its full shape. The Helix Pillow will arrive with both Support Layers zipped inside the Outer Shell. You can unzip the outer layer to find the support layers and adjust the pillow to your preferred setting.
  • Will the Pillow ship with my Helix Mattress or other Helix Products?
    The Helix Pillow ships from our manufacturer in California and will ship separately from other Helix Products in your order.
  • Does the Helix Pillow have an odor, or an off-gassing period?
    We used high-grade Memory Foam and Down Alternative that have little to no odor or chemical off-gassing. The foam does not contain any harmful chemical, heavy metals, or high impact of air quality. Should your pillow have any faint odors or smells, we recommend letting it air out for a few hours or placing the pillow (both the shell and inserts) in the dryer on low for no more than 10 minutes.
  • Can I wash my Helix Pillow?
    Unfortunately, the Helix Pillow is not machine washable. We recommend spot cleaning as necessary with lukewarm water. Your Helix Pillow can be placed in the dryer on low heat every 6 months for maximum fluff, performance and comfort.
  • What size pillows do you offer?
    The Helix Pillow comes in Standard (18” x 26”) and King (18” x 32”) sizes. The Standard size pillow works best with a Twin, Twin XL, Full or Queen size mattress. The King size will work perfectly with your King or CA King model.
  • What’s the return policy?
    Same as our Helix Mattress! We offer a 100 Night Sleep Trial, if for any reason you do not love your Helix Pillow you can return it within your first 100 nights.
  • What is the warranty?
    Each Helix Pillow comes with a 3-year limited warranty. Details: Pillow Warranty.
  • Which Helix Pillow Settings Work Best for Me?
    No single pillow works best for everyone. The Helix Pillow is adjustable so that everyone can find their perfect match. We recommend following our below suggestions and giving it a few nights. If that isn’t quite right, feel free to test another option. It takes some time to get used to a new pillow.

    Two Support Layer Inserts:
    This setting offers the most loft and support to keep your head and neck aligned.

    Great for:
    - Side sleepers with broad shoulders
    - People who like a firmer and taller pillow

    One Support Layer Insert:
    This is the most commonly used pillow setting, allowing for a perfect blend of loft and comfort.

    Great for:
    - People who sleep on their back or side
    - People who don’t know if they like firmer or softer pillows as a starting point

    Zero Support Layer Inserts:
    This setting has the least loft, keeping it soft and low to the bed.

    Great for:
    - Stomach sleepers
    - People who like a plush feel without any neck tilting
Sheet Set
  • What are the Helix Sheets made of?
    Our sheets are a 600 thread count cotton blend in a silky sateen weave. The cotton blend consists of 55% cotton and 45% polyester. The unique design allows for specially woven soft cotton threads on one side and crisp polyester on the opposite side, making sure your skin is always touching soft cotton.
  • Can I wash my Helix Sheets?
    We recommend washing your sheets before your first use and every week or so, and altering between sets to keep the luxurious feel. Use a mild detergent and machine wash on a warm cycle; line dry is recommended but you can tumble dry on low. Remove the sheets from the dryer promptly to minimize any wrinkles. Press the sheets with an iron on medium heat if desired. Do not dry clean or use bleach.
  • Will the Helix Sheets ship with my Helix Mattress?
    The Helix Sheets ships from our manufacturers in North Carolina or Utah and separately from other Helix Products in your order.
  • What’s included in each Helix Sheet Set?
    - Twin: 1 Flat Sheet (69” x 97”); 1 Fitted Sheet (39” x 75”); 1 Pillowcase (20” x 34”)
    - Twin XL: 1 Flat Sheet (69” x 102”); 1 Fitted Sheet (39” x 80”); 1 Pillowcase (20” x 34”)
    - Full: 1 Flat Sheet (84” x 97”); 1 Fitted Sheet (54” x 75”); 2 Pillowcases (20” x 34”)
    - Queen: 1 Flat Sheet (90” x 102”); 1 Fitted Sheet (60” x 80”); 2 Pillowcases (20” x 34”)
    - King: 1 Flat Sheet (108” x 102”); 1 Fitted Sheet (76” x 80”); 2 Pillowcases (20” x 40”)
    - CA King: 1 Flat Sheet (102” x 106”); 1 Fitted Sheet (72” x 84”); 2 Pillowcases (20” x 40”)
  • How deep is the fitted sheet?
    Our sheets are made specifically for your Helix Mattress, however the fitted sheet will fit mattresses up to 18” in depth.
  • What colors do you offer?
    The Helix Sheets come in Slate and White.
  • Do the Helix Sheets wrinkle?
    The unique cotton blend of the Helix Sheets allow for a rich cotton feel with a wrinkle-resistant look. The top sheet is designed for a soft cotton side against your skin and a crisp wrinkle-resistant polyester layer on the surface.
  • What is the warranty?
    All Helix Sheets come with a 3 year warranty.
  • What’s the return policy?
    Same as your Helix Mattress! We offer a 100 Night Sleep Trial, if for any reason you don’t love your sheets, you can return them to us within your first 100 nights of sleep.
  • How should I store my sheets when I’m not using them?
    We recommend storing your sheets in a cool, dry area and well ventilated area. Avoid storing the sheets in plastic bags or boxes, which can cause permanent yellowing.
Adjustable Base
  • Why an Adjustable Base?
    An adjustable base is about making your bedroom your own. You spend ⅓ of your life in bed - whether you’re sleeping, reading, watching TV, or just relaxing. It’s important to make all those moments as comfortable as possible. The Helix Adjustable Base allows you to do just that.
  • How do I assemble the Helix Adjustable Base and how long will it take?
    The Helix Adjustable Base is easy to assemble and requires 2 people for assembly. It should take under 15 minutes to assemble, no tools required!
    1. Before discarding any packaging materials, check the Helix Setup Kit and verify you have the following items:
    - Setup Guide
    - Owners Manual
    - 4 Legs
    - 1 Mattress Retainer
    - Remote Control
    - 2 AAA Batteries
    - 1 Sync Cable (Split King only)
    2. Uncoil the main power cord and extend it out head end of base, then remove the hardware box from the shipping container. Cut the zip-tie and remove the mattress retainer.
    3. Install (4) legs into the base frame. Simply screw each leg into a tapped hole at each corner of the base frame.
    4. With base still in shipping carton, rotate the entire bottom carton on its edge and then gently rotate over so the base is resting on its legs.
    5. Remove the shipping carton and plastic packaging from the adjustable base frame.
    6. Plug electrical power cord into a working, grounded electrical outlet. Note: An electrical surge protection device is recommended (not included)
    7. Install (2) AAA batteries (included) in remote control. Briefly activate all functions of the base with the remote control to verify all features are in working order. If base does not operate, refer to the Troubleshooting section of the Owners Manual.
    8. Return base to the level position.
    9. Install mattress on the adjustable base
  • Can I use a bed frame with my new Adjustable Base?
    Yes! The base is able to fit into almost any slatless bed frame furniture, though a frame is not required. Please note, you cannot attach a headboard directly to the Adjustable Base. The adjustable base is not compatible with the Helix Frame.
  • What height can the legs be adjusted to?
    The legs on the base can be adjusted in 1” increments from 6” to 10” off of the floor to meet your preferred height. In order to adjust the height of the legs, simply press the pin on the side and slide the telescope leg up or down.
  • What are the dimensions of the Adjustable Base?
    The Helix Adjustable Base is available in the following sizes:
    Twin XL: 80” x 37.5”
    Queen: 80” x 59”
    King: 83.5” x 75”
    CA King: 79.5” x 72”
    Split King: 80” x 75”
  • Can I use a Foundation with my Adjustable Base?
    No, the Helix Adjustable base is not compatible with a foundation, and does not need one. The Helix Mattress will sit on the flat top surface of the base.
  • Do I need to use the retainer bar that was provided?
    Each of the Helix Adjustable Bases are equipped with a MicroHook™ mattress retention system, which prevents your mattress from sliding off the base, eliminating the need for a retainer bar. However, if you choose to use a bed skirt, we suggest you use the retainer bar as the skirt will interfere with the MicroHook™ technology.
  • How many positions can the Adjustable Base move into?
    The Helix Adjustable Base is designed to be personalized to your comfort. That means it has head up, foot up, Zero Gravity, and Memory Setting capabilities. Find whichever position works best for you!
  • What is Zero Gravity (ZG)?
    The Zero Gravity position allows for the legs and head to be raised at just the right angle to reduce back pressure and increase circulation. To be in perfect Zero Gravity, the angle of your thighs and torso should be aligned, so your knees slightly bent and raised to heart level. Your base comes preprogrammed to the ZG reclined position for optimal weight distribution.
  • Can I keep my head and/or feet elevated when I’m not using the base?
    You can absolutely keep the head and/or foot position elevated while not in use. Please be aware that without body weight on the bed, the mattress will lift slightly off the base, if in an elevated position. This is completely normal, and the mattress will fall back to be flush against the base once body weight is detected.
  • What is the weight limit?
    The Adjustable Base can support up to 850 lbs, including your mattress.
  • What’s the return policy?
    Due to the nature of this product, there is no return or trial period on the Helix Adjustable Base. Orders can be canceled within 24 hours of being placed. Any order canceled outside of the 24 hour window will be charged a $100 restocking fee.
  • What is the warranty?
    The Helix Adjustable comes with a 1, 3 and 25 year limited warranty.
  • Where is the Helix Adjustable Base made?
    The base is assembled and shipped from our manufacturer in Chicago.
  • Will my Helix Adjustable Base ship with my Helix Mattress?
    Our Adjustable Base and Mattress are produced and shipped from different facilities. Your Helix Adjustable Base will ship separately from Chicago
  • How will my Adjustable Base be shipped? What will the box look like and how much does it weigh?
    The base is shipped in a large box as 1 unit, via curbside delivery. The box is large, heavy and requires a two man lift. Please find the weight and dimensions of each box below:
    Twin XL: 120 lbs; 82.6” x 39.5” x 8.25”
    Queen: 154 lbs; 82.5” x 61.3” x 8.25”
    King: 175 lbs; 82.5” x 84” x 10”
    CA King: 180 lbs; 86.6” x 74.7” x 6.2”
    Split King: 240 lbs; 82.6” x 39.5” x 16.5”
  • What is Curbside Delivery? How does it work?
    Curbside Delivery means the delivery driver will take the adjustable base off the truck and leave it at the curb of your residence. The service does not include set up, assembly or removal of packaging. Before delivery, our shipping partner will contact you to schedule a time of drop off to make sure you are home to receive and sign for the base. It is your responsibility to get it from the curb into your residence. We recommended using a two man lift with this product.
  • What type of mattress is the base compatible with?
    As the Helix Adjustable Base has been made specifically to pair with the Helix Mattress we highly recommend you use the two products together. However, the base is compatible with any foam or hybrid mattress.
  • Do I need two separate mattresses? What is a split king?
    The only adjustable base size that requires 2 different mattresses is the split king. All other sizes work best with 1 mattress that matches the corresponding size (eg: a queen mattress matches the queen adjustable base). If you and your partner have very different sleep habits (you like your head raised, but they only want their feet up) we suggest you purchase a split king adjustable base, with 2 twin-XL mattresses.
  • I’m moving, how do I transport my Adjustable Base?
    If you’re moving your adjustable base, we suggest reversing the unboxing procedure. Unplug the base and flip it upside down so the base lays on its flat side (and the electric side is facing up) on the ground. Remove the legs, and either wrap or box up the base. Please be very careful to lay the base flat while in transport, electric underside facing up and make sure nothing going on top of it.
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